Refund & Cancellation Policy:
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
1. 30 Days prior of Cancelation 90% Refundable
2. 10 Days prior of cancelation 75 % refundable
3. 7 Days prior of cancelation 50 % refundable
4. 72 Hrs. prior of cancelation 10 % refundable
5. 48 hours prior to arrival OR No Show: No Refund
6. South East Asia & Far East Rs 10000 per person Non Refundable Deposit
7. Europe, Africa, Oceania and America Rs 20000 per person Non Refundable Deposit plus Rs 12000 for airline tickets.
Flights Delays and Cancellations: We strongly recommend that you secure travel insurance for your time in the Indian Sub-continent. The company will not be liable for any flight delays due to weather or technical issues or any natural calamities. If your international arrival is delayed, there are no last-minute refunds for missed hotel nights. We will do our best to make, as per your request, however in the event of new arrangements being made you will be liable for any increased cost of the booking. As a basic principle, no refunds will be paid to guests.
Balance not paid in full: Please note if we do not receive all balance payments (including any surcharge and taxes where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all amounts paid or due at that date. If we do not cancel immediately because you still have promised to make payment, you still must pay the cancellation charges shown below based on the date we treat your booking as cancelled. The cancellation of the payment fee detail is mentioned below in the cancellations section.
If you change your trip: If, after the contract between us has come into existence, you want to change your itinerary we will pass your request on to the relevant supplier. We will try our best to accommodate your requests, however we cannot guarantee that such changes can be made. Where a change can be made, we will charge for any additional costs incurred only if incurred by any of our suppliers, for example cancellation charges that may be incurred for sectors cancelled.
If you cancel your trip: If you have to cancel part of the booking or cancel the entire booking once it has been confirmed by us, written notification must be sent to us via email. As proof of receipt by email, of your notification to cancel, you must receive and retain written acknowledgement from us. Charges will be applied from the date your email is received, as per the cancellation of the payment fee detail mentioned below. The charges are applied as a percentage of the total invoice amount excluding any amendment charges and any amounts paid in addition to the deposit at the time of booking or before balance due date.
Alterations or cancellations by you after commencement of travel and unused services: We will do our best to implement any changes to your arrangements, as per your request, once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a trip. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any administration charges. If you have taken out travel insurance you may, depending on the details of your policy, be able to recover the cancellation charges.
Luxury Train Tours cancellation: In case of luxury train tours, river cruises, package airfares, etc. the cancellation policy of the Railway Authorities or concerned departments /companies / airlines will apply.
Cancellation Fees: Please note, different cancellation charges apply in relation to certain products during high demand and peak seasons – please see your confirmation invoice for details. Cancellations received prior to final payment will incur loss of initial non-refundable deposit (adults and children). This goes towards costs of making your preliminary reservations, itinerary design & administrative costs. You also confirm that in the case of no deposit being made for a confirmed tour and / or balance not paid before the tour commencement (for whatever reasons like the special arrangement could be credit card guarantee, etc.) that gets cancelled, the above will still apply and you would send us the cancellation charges on good trust or the credit card guarantee will be charged. Following cancellation schedule will apply depending upon Time period and Balance paid in full or not paid in full.
If we change your trip: We start planning the trips we offer many months in advance. Occasionally, we have to make changes to itineraries; hotels and other details both before and after bookings have been confirmed. While we always endeavor to avoid changes and cancellations, we must reserve the right to do so. Hotels and flights can get over-booked or fail to provide contracted services for other reasons. We reserves the right to substitute equivalent grades of accommodations and switch travel itineraries around to respond to these situations, although for our Hotel reservations this is highly unusual and occurs less than 0.1% of the time. Weather related issues and technical problems do occur on occasion. However, we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined herein. We will not cancel after this date for any other reason. We will do our best to keep to the itinerary you choose. If circumstances beyond our control force us to deviate from the original plans, we will provide you with a choice between comparable values and a refund of the relevant fees.
Surcharges: We reserve the right to impose surcharges up to 45 days before departure due to unfavorable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, tariffs or if government action should require us to do so. We give you opportunity to choose one of the following options:
1. Once we have received your deposit you would be given the opportunity to pay in full to avoid a price increase (should it occur).
2. If any surcharge results in an increase of less than 10%, we will be responsible for the increase in any amount up to 2% of the
tour price and you will be responsible for the balance.
3. 7 Days prior of cancelation 50 % refundable
4. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days
of of the surcharge and obtain a full refund. Please note that a surcharge may be applied to all purchases made by credit card.
Force majeure: We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemics/pandemics or the threat thereof, adverse weather conditions, fire and all similar events outside our control. Under such conditions we always try to advice on the best route possible and we even consult you. It is to be noted that though we try our best, we do not commit any refunds whatsoever for unutilized services due to unforeseeable reasons like this. Yes, we do try our best in these cases and most of the cases. We will try our best to adjust the pre-paid part being changed with the new part but again we do not commit the same since most of the services will be pre-paid for to the suppliers like the hotels, transporter, guide, etc. and it is at the sole discretion of the suppliers. If we have not already paid for the services to the suppliers, than we do adjust the same too, but in lot of these circumstances, this becomes impossible – so please bear with us.
No Show: If Tour is cancelled within less than 7 days of tour start date, a cancellation is considered a “no show”. Any guest that is not at their chosen starting point (airport, hotel or similar location) at the scheduled time is considered a “no show“. No Show’s, as defined above, do not qualify for any refunds, for any part of their tour, except at the sole discretion of OGPL.
Refunds: The Company shall disburse any applicable refund amount within thirty (30) days of the receipt of the request/instruction to cancel or change the tour as per the above cancellation terms. All payments for transportation, or travel service, not provided to the passenger shall be promptly refunded, in accordance with the agreed-to terms and conditions, unless the passenger otherwise instructs the Company in writing. In the unlikely event that we are unable to provide the tour package, we will process the refund of all your payments within ten days from the day that we become aware of this inability. In the event of cancellation due to unforeseeable circumstances beyond our control (such as a natural disaster), Company will refund all your money within 30 days of cancellation, after adjusting for any unrecoverable payments already tendered to our suppliers, of which we will provide you with concrete evidence. However, during our past years of operations, we have never had to take such a step. All refunds are made using the same channel used for all receipts and under no circumstances a request will be entertained to use a different mode. This is to safeguard you and all financial institutions.
Payment policy:
• All payments towards the tour cost must be made by the customer to the company in accordance with the procedure and time frame mentioned herein below.
• The package offers flexible payment rules depending upon the advance purchase period or the inclusions. However, at times because of dynamic airline prices or peak season, we may ask you to furnish a higher amount before we start issuing the final vouchers.
• Above payment policy is subject to change during peak seasons.
• Passports should be valid for a minimum of 6 months from the date of travel (9 months in case of Malaysia).
• PAN card copies are required in case of cash payments of INR 50,000 or above per booking.
• In case you reserve your booking by paying INR 5,000 (domestic) and INR 10,000 (international), the same will be non-refundable, in case you do not pay the remaining amount or cancel your holiday.
• Final vouchers can only be issued once Outpost Geographic has received full payment.
• The booking is deemed cancelled if full payment is not received in less than 15 days prior to departure.
• For Air Tickets issued/blocked within the time limit: Full INR component to be collected before issuance, else price will be subject to change.
• The customer hereby agrees that the customized package is as per his/her will and choice. No claim on the combination, price of package, category and type of service shall be entertained by Musafir.com.
• The booking of the final combined package shall be subject to availability.
• Final price is as per inclusions selected by the customers. In case, the customer has changed any component, the same will be updated in price. Customers’ final confirmation will have exact components which were selected and reviewed by the customer while booking the package.
• Final price of the same package combination may vary from time to time and shall not be fixed. Any claims on the package price shall not be entertained.
• Service taxes are added as per government rules in the final price before the final payment.
• The package price doesn’t include special dinner or mandatory charges levied by the hotels especially during New Year and Christmas or any special occasions.
• The prices shown in the beginning is per person and is considered to be sharing a room. i.e. INR 30,000 per person means 2 adults going together and sharing the same room for an entire trip, hence the total cost will be 30,000*2 + service taxes as per government rules.
• The package offers flexible payment rules depending upon the advance purchase period or the inclusions. However, at times because of dynamic airline prices or peak season, we may ask you to furnish a higher amount before we start issuing the final vouchers.
• The prices displayed have been calculated as per the rate prevailing at the time of product development. The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid in full before the departure by the client. Any Visa cost fluctuations will have to be borne by the passenger.